RevPi Connect 32Gb Brand new issues

[BobSouthall]

Good morning, I have recently purchased a RevPi Connect 32Gb and powered it up.

I have no network activity on either rj45 port when I plug an ethernet cable in.

I have tested the cables on other devices and checked the power supply is ok.

I have used identical RevPi's before with no issue.

As soon as 24V is applied, the green power, WD and REL lights come ON.

Have tried RpiBoot and it never recognises the device. (Using 0.5m USB cable)

Any advice welcome...

[Mike25]

Ensure that there are no firewall rules or network security settings that could be blocking the RevPi Connect from accessing the network.

[kjkoster]

Dear Bob,

Have you tried attaching a screen to see the boot sequence? There is a micro-HDMI connector on the top of the device, to which you can hook up any old HDMI monitor.

Kees Jan

[BobSouthall]

Hi guys, thanks for the advice,

no network lights on either port when connected.

Have connected the HDMI port to a monitor and no output from the device.

[kjkoster]

Dear Bob,

In that case I'd RMA it.

Kees Jan

[giuseppe]

Hallo BobSouthall,

please follow the checklist below:
Revolution Pi Checklist

If this does not help, it is definitely an RMA case.
Please contact support via the following link.
And please mention this forum post in the ticket.
Service portal

Best regards
Giuseppe Pagano