RevPi Core 3 freezes suddenly, can't turn on

Topics about the Hardware of Revolution Pi
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huanghuapan
Posts: 30
Joined: 03 Sep 2018, 10:01
Answers: 0

RevPi Core 3 freezes suddenly, can't turn on

Post by huanghuapan »

Hi sir,I am Andrew from Hongke.Recently, one of our customers used the RevPi Core 3 module normally, and suddenly the system crashed, and then the system could not be turned on. They sent the machine to us, and we couldn’t turn it on after power-on. There was no response when connecting the display.We connected the router. The network port light of the connected router did not turn on. After running for a while, I feel that the temperature of the module is very high. This module has been running normally for a few months before, but it suddenly won't work. Is there a solution on your side?
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dirk
KUNBUS
Posts: 1925
Joined: 15 Dec 2016, 13:19
Answers: 4

Re: RevPi Core 3 freezes suddenly, can't turn on

Post by dirk »

Dear Andrew, we have to analyze the device here. I send you a RMA form via EMail.
huanghuapan
Posts: 30
Joined: 03 Sep 2018, 10:01
Answers: 0

Re: RevPi Core 3 freezes suddenly, can't turn on

Post by huanghuapan »

Dear dirk,

I can't find the RMA form. Can you send me again?
huanghuapan
Posts: 30
Joined: 03 Sep 2018, 10:01
Answers: 0

Re: RevPi Core 3 freezes suddenly, can't turn on

Post by huanghuapan »

I find it.Thank you.
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